Terms and Conditions of Use

1. Purpose

These Terms and Conditions of Use ("Terms") set out the terms and conditions governing use of the MarketingAtelier service (the "Service"), accessible at marketingatelier.ai, as well as the rights and obligations of all parties in this context.

The Service is a unified AI-powered marketing platform. It enables users to create emails and websites, manage their CRM contacts, send multi-channel campaigns, define a unique design system, publish to social media, and make use of Maia, the AI marketing agent.

2. Legal Notice

3. Access to the Service

The Service is freely accessible to any user with an internet connection. Any costs incurred by the user to access the Service (hardware, software, internet connection) are the user's own responsibility.

Non-registered users do not have access to features reserved for members. To gain such access, users must register by completing the relevant form and accepting these Terms.

4. Registration and User Account

4.1 Account Creation

To use certain features, users must create an account by providing a valid email address and password. Users warrant the accuracy of the information they provide.

4.2 Account Security

Users are responsible for maintaining the confidentiality of their password and account. They agree to notify us of any unauthorised use via our contact form.

4.3 Suspension and Termination

We reserve the right to suspend or terminate any account in the event of a breach of these Terms, without notice or compensation.

5. Plans and Credits

5.1 Pricing Plans

The Service offers a range of pricing plans described on the Pricing page. Prices are shown in euros inclusive of VAT. They may be updated at any time without notice for new subscriptions. Existing subscriptions are not affected by pricing changes during their commitment period.

5.2 AI Credit System

• Each AI action consumes a defined number of credits per action (email generation, website design, CRM suggestions, etc.).
• Credits are valid only during the current subscription period.
• Unused credits do not roll over to the following month (except on the Free plan, where the 50 complimentary credits are not subject to monthly renewal).
• Credits are non-refundable and non-transferable.
• If credits are exhausted, users may purchase additional credit packs (which do not expire) or upgrade their plan.

5.3 Payment and Billing

Payments are processed securely by our payment provider Stripe. Invoices are accessible from your account dashboard. Failure to pay an invoice will result in account suspension.

5.4 Subscription Cancellation

Users may cancel their subscription at any time from their account dashboard. Cancellation takes effect at the end of the current billing period. No refund is issued for any period already billed.

6. Intellectual Property

6.1 Ownership of the Service

The Service, including its source code, design, logos, trademarks, and all other constituent elements, is the exclusive property of Madeleine Agency or its licensors. Any unauthorised reproduction, representation, modification, or exploitation is strictly prohibited.

6.2 Ownership of Generated Content

Users are granted an unlimited, commercial, non-exclusive licence over the content they generate. They may export, modify, distribute, and use it as they see fit.

7. Liability and Warranties

7.1 Limitation of Liability

Under no circumstances shall MarketingAtelier be liable for any direct or indirect damages arising from the use of, or inability to use, the Service. Liability is limited to the amount paid by the user in the 12 months preceding the relevant event.

7.2 Service Availability

We endeavour to ensure maximum availability of the Service but cannot guarantee uninterrupted access. Maintenance operations may result in temporary unavailability.

8. Personal Data Protection

The processing of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

In accordance with the GDPR, you have the right to access, rectify, delete, and port your data. To exercise these rights, please use our contact form.

9. Governing Law and Jurisdiction

These Terms are governed by French law. Any dispute relating to the interpretation or performance of these Terms shall be submitted to the courts with jurisdiction over the registered seat of the company.

10. Contact

For any questions regarding these Terms, you may contact us via our contact form.